“Would like to say how well the security guy outside Queens Drive is helping customers and moving smokers on. Very Impressed!”

Andrew Knowles
Senior Manager; Birmingham New Street . Network Rail

“I have to report complete satisfaction with the service to date. Attention to detail and dedication of contract staff is to be commended”

Centre Manager
Large Leisure & Entertainment Complex

“A few words to offer our thanks and compliments to the team of security guards who work on Queens Drive, they are always polite and offer a profes-sional service to our customers. They are extremely proactive and it’s great to meet people who are always smiling.”

Tracy Hall
Group Station Manager (West Midlands) Virgin Trains

“The overall ability of your officers in managing our fire and alarm systems has been impressive. We now feel confident our premises are in safe hands”

Facilities Manager
International Manufacturing Company

On Saturday Night British Transport Police conducted an inspection of New Street Station in connection with the Liberal Democrats Party Conference currently being held in Birmingham. During this inspection officers got on Queens Drive and almost entered our worksites however our security challenged them and escorted them out of our work areas, for this I would like our security commended for this.

Mark Haden
Construction Manager Network Rail

Transec completed an unannounced inspection of the station today and attempted to gain access to the Hinterland via the fire doors from platform 12. They were immediately apprehended and challenged by the security operative manning that area This is an excellent result so please can you pass on the thanks of myself and the station team to the individual on duty at the time (between 13:00-14:00)

Ben Parish
Shift Station Manager; Birmingham New Street BTP

“By far the most professional security and customer care service we have experienced “

A&E Department-large Area Health Trust

Please pass on my thanks to VSS officer based at Hinterland Fire Marshall, the officer concerned denied entry to a delivery attempting to deliver gas canisters to site. The officer diverted a potentially serious incident from happening.

Mark Akhurst
Security & Logistics Manager—MACE Group

“Since contract commencement the service provided has been completely professional in selection, training of personnel and overall delivery “

Security Manager
National Pharmeceutical Distribution Company

I would like to take this opportunity to thank you and your team for the continued commitment shown over the last 6 months. The team have enabled NWR to ensure that we have reached another critical milestone of opening the London Underground area, as part of the overall £600 million pound project here at Blackfriars. Once again your security team has enabled me to get on with the day job, as I was assured that the stringent guidelines set by both NWR and First Capital Con-nect. Please thank everyone in your team for the efforts to date.

Gary Smith
Interface Specialist—Balfour Beatty Blackfriars Station